$15.50~ $17 per hour •  Full Time including some Saturdays

The Retail Associate is responsible for assisting guests with purchases and supporting the overall operations of the Chocolaterie. More importantly, the Retail Associate is the face of the boutique and has an opportunity to connect with our clients to create memorable experiences. To be successful in this role, you must be passionate about customer service and have a desire to learn more about chocolate and confections.



— Essential Duties and Responsibilities:



The following reflects the essential duties for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities of this job at any time. To perform this job successfully, an individual must be able to perform essential duties satisfactorily with or without reasonable accommodations.


• Represent the Chocolaterie in a positive manner; greet customers and assist them with purchases.
• Collect and process payment for purchases; follow cash handling and credit card policies and procedures.
• Answer phone calls and respond to email inquiries.
• Assist Chocolatier with portioning, arranging, and packaging food products.
• Prepare products for shipping and organize shipping/delivery process; keep accurate records.
• Maintain the cleanliness and appearance of the boutique.
• Assist with ordering supplies and counting inventory.
• Receive deliveries; verify vendor invoices with delivery specs and check product quality.
• Perform work duties in accordance with company safety and security policies and procedures as well as OSHA regulations.
• Represent Deux Crane’s values on a daily basis.


— Required Skills and Abilities:


• Service Orientation — Actively looking for ways to help people
• Computer Skills — Must be proficient in using common programs such as Microsoft Word and Excel and be able to operate basic office machines
• Attention to Detail — Must be detail-oriented; able to follow processes and routines
• Time Management — The ability to effectively manage one's own time
• Social Perceptiveness — Awareness of others' reactions and understanding why they react as they do
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
• Decision Making — Consider the relative costs and benefits of potential actions and choosing the most appropriate one
• Troubleshooting — Determine causes of operating errors and deciding what to do about it
• Prioritization — Must be able to adjust to changing priorities and complete multiple projects despite interruptions
• Comprehension and Expression — The ability to comprehend and communicate information and ideas so others will understand
• Physical Demands — Must be able to lift up to 20 lbs. at a time; ability to remain stationary for extended periods of time; push, pull, and bend as necessary; ability to grasp items and be steady


— 
Experience/Education:


• High school diploma or equivalent preferred
• Minimum of 6 months of retail experience
• Prior experience with Shopify preferred




— Work Environment:


• Indoor setting
• Moderate noise levels
• Frequent use of computer (point of sale system)
• We wear masks in the kitchen and in the boutique




— How To Apply:

Please send your resumé to info@deuxranes.com

$16-19 per hour •  Full Time including some Saturdays

The Chocolatier’s Assistant is responsible for assisting the Chocolatier in preparing, cooking, and storing food in accordance with guidelines. This position maintains cleanliness and safety of the kitchen and storage areas. This role is vital to the operations of the business in creating experiences and connections for our customers. To be successful in this role, you must be detail-oriented and passionate about creating designer chocolates and confections.



— Essential Duties and Responsibilities:



The following reflects the essential duties for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities of this job at any time. To perform this job successfully, an individual must be able to perform essential duties satisfactorily with or without reasonable accommodations.

• Assist Chocolatier in making food items; weigh, measure, and mix ingredients according to recipes.
• Portion, arrange, garnish, and package food products.
• Prepare products for shipping and organize shipping/delivery process; keep accurate records.
• Assist with quality control; observe and test foods using taste and smell to determine if they meet expectations.
• Properly label and store foods using first in first out method.
• Polish food molds.
• Wash and disinfect kitchen area, tables, dishes, and equipment.
• Check and ensure the correctness of the temperature of appliances and food.
• Assist with ordering supplies and counting inventory.
• Receive deliveries; verify vendor invoices with delivery specs and check product quality.
• Visually inspect kitchen for cleanliness, proper inventory, and functioning equipment.
• Assist in the retail boutique as necessary.
• Perform work duties in accordance with company safety and security policies and procedures as well as OSHA regulations.
• Represent Deux Crane’s values on a daily basis.


— Required Skills and Abilities:

• Service Orientation — Actively looking for ways to help people
• Social Perceptiveness — Awareness of others' reactions and understanding why they react as they do
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
• Decision Making — Consider the relative costs and benefits of potential actions and choosing the most appropriate one
• Troubleshooting — Determine causes of operating errors and deciding what to do about it
• Prioritization — Must be able to adjust to changing priorities and complete multiple projects despite interruptions
• Comprehension and Expression — The ability to comprehend and communicate information and ideas so others will understand
• Equipment Use and Maintenance — Ability to use kitchen equipment; perform routine maintenance on kitchen equipment and determining when and what kind of maintenance is needed
• Physical Demands — Must be able to lift up to 50 lbs. at a time; ability to continuously move in the kitchen for extended periods of time; push,


— 
Experience/Education:


• High school diploma or equivalent preferred
• Minimum of 2 years of cooking experience

• Experience with chocolate is not necessary but a basic understanding is preferable
• Experience in a commercial kitchen preferred
• Valid Food Handler Card


— Work Environment:


• Indoor setting
• Moderate noise levels
• Occasional exposure to hot and cold temperatures
• Frequent use of kitchen equipment
• We wear masks in the kitchen and in the boutique




— How To Apply:

Please send your resumé to info@deuxranes.com

$20-25 per hour •  Full Time including some Saturdays

We are a growing company, seeking the right person to help us grow our gifting and subscription programs and help support our wholesale program. The assistant operations manager will support the owner in coordinating and managing our wholesale, gifting, and subscription programs. 

Operations (60%):

• Assist management of wholesale programs by coordinating shipping dates, printing documents, and establishing relationships with key clients.
• Assist management of the gifting program by coordinating product inventory, communicating directly with customers in a professional and caring manner, preparing gifting items, and coordinating delivery/transportation of products.
• Assist management of our subscription program (Kisetsu) by coordinating payments, shipping dates, materials, documents and communicating with clients regarding any specific needs they may have.
• Ensure that inventory is kept up to date and communicate needs of products to the production manager.
• Assist in ordering supplies for wholesale, ecommerce and gifting programs.
• Help to establish protocols and processes for wholesale, gifting and Kisetsu programs.
• Manage weekly inventory and report low-stock items to the manager.
• Facilitate ordering for all non-ingredient items.

Fulfillment (20%):

• Support fulfillment staff as needed.
• Prepare wholesale and ecommerce with care and attention to detail.
• Prepare labels for shipping.
• Must be able to lift 50 lbs.

Retail (20%):

• Support retail staff as needed.
• Provide an excellent customer experience to all clients: Greet guests, assist customers in their retail needs/questions, ring up sales, answer business phone lines etc.
• Boutique environment maintenance
• Packaging and miscellaneous tasks when client traffic in the boutique is light.

An ideal Assistant Operations Manager is:

• Organized and loves creating processes and procedures.
• Flexible: We're a growing company and the day to day operations almost never look the same.
• Passionate about providing the best customer experience for all clients.
• Inquisitive and thoughtful: You want to learn more about chocolate and confections and have an open mind about learning new skills and ideas.
• Focused and has great attention to detail: You notice the little things other people might miss.
• A self-starter: You don't always need to be told what to do and find ways to use your time productively while at work.
• Interested in growing with Deux Cranes: We're looking to hire for the long term with professional development and growth in mind.
• Familiar with Shopify Payment System (not a requirement but a plus).
• Able to speak, read and write English to maintain production reports or paperwork.
• Able to comply with all relevant laws and regulations for safety and quality.
• Friendly and enjoys working with people.

Job Types: Full-time

Position: Assistant Operations Manager

Pay: Based on Experience.

Schedule: Monday-Friday (some Saturdays may be necessary)

Experience: 

• Guest Services: 2-3 years 
• (Preferred) Food Service

Work Location: Los Gatos, CA

**

Our hiring process is adapted to the challenges of the times. We will do our best to work with you to accommodate interviews as best we can. The health and safety of all current and prospective employees is our top priority. Precautionary measures at our facility includes health and temperature checks, increased cleaning of all areas in facility, limiting visitors, and limiting travel. Deux Cranes LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please send your resumé to info@deuxcranes.com