Our small team is working very hard to fulfill your order promptly, but please expect a 3-5 day turnaround on all orders due to high order volume.
Due to the sensitive nature of our products, all items ship USPS Priority 2-Day Mail.
Packages are mailed Mondays, Tuesdays, and Wednesdays to ensure that they arrive in the best condition possible and to avoid delays over weekends.
Orders received after 3pm (PST) on Wednesday will be mailed the following Monday to ensure chocolate arrives in optimal condition.
All items ship with an ice pack if the local weather requires it to ensure chocolates and caramels arrive in near perfect condition, when weather necessitates.
Chocolates are sensitive to direct sunlight. Please ensure that the products are stored in a cool space out of direct sunlight for best quality.
Please ensure that you are able to meet the delivery or have it delivered to a place out of the sun.
Deux Cranes is not responsible for any lost packages or damage that occurs during transit.
If there is an issue with your delivery, we highly encourage you to file a claim with USPS.
To file a claim you may call the Customer Care Center at 800-222-1811 or visit www.usps.com/help/claims.htm.
You must be able to provide your original receipt and tracking number.
Please note, when filing a claim, you will be prompted to provide our address: Deux Cranes LLC. 15531 Union Avenue, STE A4, Los Gatos, CA 95032