Our small team is working very hard to fulfill your order promptly, but please expect 1-3 business day turnaround on all orders. During the holiday season, please allow up to 3-5 business days.

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Please specify any specific delivery dates you have in mind (for birthdays, anniversaries, holidays etc.). While we cannot guarantee a specific delivery date, we'll do our best to get your order to its destination around the time you specify.

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You will receive tracking information to the email you used for the order when your order ships. Please consult the tracking information for more details on the estimated delivery date of your order.

Due to the sensitive nature of our products, all items ship UPS Ground or UPS 2nd day air, depending on distance and the local temperatures at origination and destination locations. You have the option to purchase UPS Next Day service, however our processing time for each order remains the same as stated above. Unfortunately, once we ship the packages, delivery delays due to mail service and weather are completely out of our control. Thank you for your understanding in advance.

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Packages are typically mailed Mondays, Tuesdays, and Wednesdays to ensure that they arrive in the best condition possible and to avoid delays over weekends. For local orders and orders where temperatures permit, we may ship on Thursdays and Friday as well, at our discretion. Orders received after 10am (PST) on Wednesday will be mailed the following Monday to ensure chocolate arrives in optimal condition.

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Please double check the shipping address on your orders as we are not able to confirm each order's address before shipping. Please note that the shipping label will directly reflect the address you submit at checkout. If the address is incorrectly submitted at checkout, the package may be returned to our location. While we are more than happy to reship your order, please note that you will be billed for any additional shipping charges necessary for the reshipment. 

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Orders over $100 qualify for free ground shipping. During our hot shipping months, UPS 2nd Day Air is available for a flat fee of $15 for Midwest and East Coast destinations, or $12 for West Coast destinations. This fee is in addition to your order total. If you would like air shipping, please let us know when you place your order, by selecting that shipping option.

All items ship with an ice pack, if the local weather requires it, to ensure chocolates and caramels arrive in near perfect condition.

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Chocolates are sensitive to direct sunlight. Please ensure that the products are stored in a cool space out of direct sunlight for best quality. We recommend a wine fridge if available or a  cool pantry (up to 70°f). 

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Please ensure that you are able to meet the delivery or have it delivered to a place out of the sun.

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During periods of extreme heat at our location or at your destination, we may hold your order until conditions allow it to ship safely. Your delivery date may shift as a result.

Deux Cranes is not responsible for any lost packages or damage that occurs during transit.

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If there is an issue with your delivery please contact us as soon as possible at orders@deuxcranes.com. Please note that in some cases we will need you to fill out some documentation related to your order before we are able to reimburse or reship your items. We appreciate your cooperation and understanding.