Our small team is working very hard to fulfill your order promptly, but please expect a 3-5 day turnaround on all orders due to high order volume.
Due to the sensitive nature of our products, all items ship USPS Priority 2-Day Mail or other carrier, such as UPS, with similar speeds. You have the option to purchase UPS Next Day service, however our processing time for each order remains 3-5 days. Unfortunately, once we ship the packages, delivery delays due to mail service and weather are completely out of our control. Thank you for your understanding in advance.
Packages are typically mailed Mondays, Tuesdays, and Wednesdays to ensure that they arrive in the best condition possible and to avoid delays over weekends. For local orders and orders where temperatures permit, we may ship on Thursdays and Friday as well, at our discretion. Orders received after 10am (PST) on Wednesday will be mailed the following Monday to ensure chocolate arrives in optimal condition.
Please specify any specific delivery dates you have in mind (for birthdays, anniversaries, holidays etc.). While we cannot guarantee a specific delivery date, we'll do our best to get your order to its destination around the time you specify.
Please double check the shipping address on your orders as we are not able to confirm each order's address before shipping. Please note that the shipping label will directly reflect the address you submit at checkout. If the address is incorrectly submitted at checkout, the package may be returned to our location. While we are more than happy to reship your order, please note that you will be billed for any additional shipping charges necessary for the reshipment.
All items ship with an ice pack if the local weather requires it to ensure chocolates and caramels arrive in near perfect condition, when weather necessitates.
Chocolates are sensitive to direct sunlight. Please ensure that the products are stored in a cool space out of direct sunlight for best quality.
Please ensure that you are able to meet the delivery or have it delivered to a place out of the sun.
Deux Cranes is not responsible for any lost packages or damage that occurs during transit.
If there is an issue with your delivery, we highly encourage you to file a claim with USPS.
To file a claim you may call the Customer Care Center at 800-222-1811 or visit www.usps.com/help/claims.htm.
You must be able to provide your original receipt and tracking number.
Please note, when filing a claim, you will be prompted to provide our address: Deux Cranes LLC. 15531 Union Avenue, STE A4, Los Gatos, CA 95032